The Changing Role of Today’s First Line Managers


Finding Ways to Better Help and Support the People Who Add Value

Workers’ minds and the creative solutions they produce are wasted using Scientific Management techniques developed in the last century. The practice is a wasteful cost that manufacturers can no longer afford. The thesis of this research seeks to answer these questions:

  1. How does the role of today’s first line managers need to change?
  2. How can today’s first line managers better help and support the people who add value?
  3. Can leaders, by giving up managing individuals, gain better control of their organization?

The report employs three themes- paradoxes of leadership, autonomous teams and LEAN process, and the changing demographics of today’s workforce. To narrow the thesis further it focuses on first line managers in heavy industries such as large construction projects, shipbuilding, and making large specialized construction equipment.

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Link to Research


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